Disappearing Microsoft points? Help!

Ok so about two weeks ago I got 1600 microsoft, through a code, and only now I am choosing to use them, but when I when to buy the game, which is 1200, It said that my balance was 110. Did they just disappear? Help! 

 

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Last updated July 4, 2018 Views 0 Applies to:

Check your download history and see if you forgot you bought something.

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Check your points activity at https://billing.microsoft.com if you see suspicious activity you'll need to call support to start and unauthorized access investigation.

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