Didn't Get What I Purchased!

I just purchased an avatar item from the avatar marketplace and it took 80 MSP but I didn't get the avatar item. So basically, Xbox just took my money and ran. Solutions?

I should include that I bought it from my computer right here on Xbox.com.

Avatar item: http://marketplace.xbox.com/en-US/Product/Reverse-Boardshorts/00000010-214b-f2f1-c799-d8d85858087c

 

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Last updated July 4, 2018 Views 4 Applies to:

I'm going to bump this because it needs to be answered, I payed for something and didn't even get what I purchased.

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Does it show up in your download history? - support.microsoft.com/.../962228

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No it does not

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Then you will need to call support and explain to them what happened.  They should be able to fix it for you.

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Same thing happened to me... they said they will fix it in about a week or two... very annoying

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You do know that when you buy something from the website all it will do is que it up for download on your console for when you turn it on next time. If you have changed consoles and not registered your new one they will not know to send it to the new one, just to whatever one they have on record.

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