Denied access for some game that i have already downloaded on game with gold.

Today i had denied access for some games like Tomb Raider - Definition Edition, Assassin Creed 4, games that i have already downloaded in games with gold.

I called to support and i had a confirmation that i really have the registration for this games. I deleted my account profile and put again, but with same issue 

Could anyone help me, the support protocol is 1314136270

 

Question Info


Last updated July 4, 2018 Views 38 Applies to:

Hi Riggs,

Are you still a Gold member? If your Gold has lapsed, you lose access to your Xbox One Games with Gold. If you're now Silver, you will need to resubscribe to Xbox Live Gold in order to gain access to these games.

Let us know.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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yes, i am still a Gold Member until July 2017. This is make this issue more strange.

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 For example, i can play the games with gold of this month. But some games as Tomb Raider and Assassin Creed 4 (and others) i can not.

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one more information: i am using the game that is my main videogame. Even so, i can play this games.

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I have downloaded game using my gamer profile and nw it says I have to repay for it again can any1 help

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