I have been having this issue for over a month. I contacted MS support via chat about a week ago, case [Mod Removed]
This is a digital download version that seems to download and install fine every time but I get stuck at various loading screens. I have tried uninstalling, clearing cache and/or doing the hard reset, about 20 times now. I even deleted all my user data in the hopes that my save file had been corrupted and was causing the issue but still no luck. Sometimes it freezes before getting to the main menu. Sometimes it freezes as I try to start a new career mode game. I don't know what else I could try and worry that it could be an issue with the hard drive having corrupt sectors or something.
In case it could have to do with network speeds, I am hardwired to the network and have a very fast (Verizon FIOS) internet service.
Do I need to send my Xbox One in for service?