Dead rising 2: off the record "cant download"

hey guys, i've been having this problem with DR2: off the record for a couple of days now where i can't download the game and it wont tell me why.

i first added MS points to my account with paypal using the xbox then i purchased DR2:OTR. but when i tried to download the game is doesn't even get to 1% before saying it can't be downloaded, and now in the games on demand section on my xbox it says that i have payed for the game but the points i bought to pay for the game have not been deducted from my account, does this mean i haven't payed for the game?

I've tried everything i could to see of the game would download, i tried clearing my cache, re-downloading my profile and even looked on the xbox website to see if it says i haven't payed for the game, but it does. so i cant download a game that i may or may not have payed for.

any help would be awesome, thanks

best regards, Beta Edition. 

 

Question Info


Last updated July 4, 2018 Views 34 Applies to:

Try to download it again via marketplace.

Delete any incomplete files and try again.

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This is because your trying to download the game from an account of the wrong region. So if its a us account and your trying to download it in the uk it will get to 99% then fail. Vice vera

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I live in Australia and my account was set up in Australia is the game not available for Australians? Also it doesn't get past 1 percent before saying it can't be downloaded, and why haven't my points been removed if the marketplace says I've paid for it?

Oh and UpliftKnight, I have tried this numerous times, I even tried the "download to Xbox" feature on the marketplace here at Xbox.com.au

Best regards, Beta Edition.

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i have discovered why my point hadnt been taken away, it is because xbox has charged the $29.99 from my credit card, but i have still had no luck downloading :( i still have no idea why its not downloading.

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