We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Most game malfunctions are due to updates that failed to install correctly. Please try the following steps to make certain that everything is up to date:
1. Press the Windows key
2. Type in Windows Update
3. Under the search bar you see on the right, choose Check for Updates
4. In the Windows Update screen, press the Check Now button
5. Even if it doesn't seem to find any updates, click on View Details
6. Install any updates you see that haven't been installed- including optional ones
7. Restart using the restart option from the shutdown menu.
Then please try these steps:
1. Press Windows Key + R
2. In the box, type wsreset.exe and press Enter
3. This will re-launch the Windows Store
4. Hover over the right-hand side to bring up the charm bar
5. Choose Settings
6. Choose App Updates
7. Choose Sync licenses
If you find that these steps show that you are completely up to date, then please try the following in order to fix any possible corruption in the game’s files. Uninstall the game and then restart your system by selecting the “Restart” option from the shutdown
menu. Once you’re back up and running, press the Windows Key+R and type wsreset.exe in the dialog box and press Enter. This will refresh and re-open the Windows Store app and you can reinstall the game.
Please let us know if these troubleshooting steps do not get you back into the game.
I've done the suggestions up to uninstalling the game and this is where I get confused. This is a fairly new pc and my first time with windows 8.1. Why can I not figure out how to uninstall the game? It came pre-installed, it isn't on the list in the
change/uninstall programs. I went into the windows store and it doesn't give me the option to uninstall. Help?
I'm sorry to hear that the troubleshooting steps didn't resolve the error. It appears based on this error that there is a possible issue with how your Windows is handling certain types of files. As much as I hate to do this, at this point you'll need to
contact the experts over at Windows support as this is outside our area of expertise. We will do whatever we can to help you with your games but when it's a deeper issue involving the operating system, they're really the best people to contact. You can reach
them at http://support.microsoft.com Once again, we're really sorry we can't help you any further but when it comes to issues outside of our games it's best to send you to people who can help get them
resolved more expediently. Thanks.