Customized Xbox controller help?

My boyfriend had gotten my a customized Xbox controller. But in swat, or any map that doesn't have the navigation on the bottom, I cannot sprint. All the games I can see the navigation I can sprint. I have tried switching to different button layouts and it still didn't work. I played with the all the setting as well. My controller glows purple and maybe it's just overloading the motherboard? I really hate jumping everywhere to get to my destination because I hate playing like that.
 

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Last updated July 3, 2018 Views 1 Applies to:

Where did the controller come from? Your controller was taken apart by a third party to give it that new cosmetic appearance. They may have crossed or detached an important wire on the controllers circuit board.