My name is Justin Zimmerman.
I've been a loyal follower of XBOX since Halo 1. XBOX 360 at launch. XBOX ONE at launch.
I'm okay with the fact that the XBOX ONE has a number of UI and chat issues. You're working it out. I don't like it, but I get it.
But I'm not okay with your current customer service.
I bought Battlefield 4 at launch, along with three other games. And the season pass to BF4 boot. I have fantastic internet. It's been insanely hard to get into games. I've been dropped more times than I can count. I've lost all my guns and progress. I've spent days in great games followed by days when I haven't been able to play with another person. I finally had enough and contacted customer service.
I was eventually reimbursed for my season pass. It took over 30 minutes of waiting and almost 30 more minutes of back and forth. Furthermore, when I asked for a customer service email to ask about the larger issues surrounding online support and the game in general, I was condescended to, given the runaround and eventually DROPPED from the chat.
THIS is how brand loyalty is rewarded?
THIS is how XBOX supporters are treated?
THIS is how launch titles are tested, supported and processed by Microsoft?
I was told to post my issues on this forum. So here you go. Microsoft, you can look me up using the reference # above. Feel free to contact me. Regardless, I will be sharing this interaction with others.