Please reference ID 1197520220 (called XBOX support on 02-20-13)
About 2 weeks ago I had trouble connecting with XBOX LIVE- HALO REACH multiplayer. I contacted XBOX LIVE support team. I was asked to delete just my 'profile' and re-download it from the server. I did- and was able to connect to XBOX LIVE -HALO REACH multiplayer, however- my gamer score was set back to 0 and all my credits to 0 as well. All my purchases for HALO are gone. My LIVE icon shows a red GEARS OF WAR skull (not by my doing).
I posted the above information once before and received no e-mail response or XBOX LIVE messages. Its been over a week and a half and I am disappointed in the service I received for assistance on the phone. The last person I spoke to on the phone idenitfied themselves as a 'supervisor' named Doug. Doug owes me an apology for hanging up on me.
I really would like to continue patroning XBOX LIVE but after the last several phone conversations I am re-considering my investment.
I need some solid answers & some results within a reasonable amount of time to restore my faith in the XBOX community. Please give something to work with.
Thank-you in advance for your assistance.