Credit card decline fee?

This past Friday I tried pre-ordering Destiny: The Taken King. Now, I know for a fact I had more than enough money on my card to purchase this but a message popped up saying "We couldn't get authorization for this card" several times. I just used this same credit card about a month ago to purchase something on Xbox Live and it worked just fine. Then when I went to check my balance on my card, I was charged a $3.00 "decline fee" from Xbox Live. Why was I charged for Microsoft messing up?


Question Info

Last updated July 4, 2018 Views 27 Applies to:

Sorry to hear it.  However all billing questions should be directed to phone support.  If you live in North America dial 1-800-469-9269

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.