We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
While you wait for a member of the support squad, who is the only person that can actually help you in your problem (since he's he only one who can check your account information), please check your Contact Prefrences to make sure your checking the correct
Also, please be sure that you used the xbox advertisement to renew your xbox live gold membership. Also, be sure that you didn't used a pre-paid code to renew your xbox live gold membership.