Content not successively purchased or downloaded but was still charged!

Hi I've recently redeemed a 1600 ms point card and it was redeemed successfully and points were indeed added to my account. I went to the game marketplace with my 1620 ms points (I had 20 points in my account when I redeemed my card) and tried to purchase Splinter Cell: Chaos Theory for 1200 ms points. The window to confirm the transaction appeared and I confirmed. Then a message say that Xbox Live was currently unavailable and the game didn't download. Despite this all xbox live options were available and I could chat and play with my friends. I went to my account settings and looked at my MS balance and it said information not available. So I turned off my console and waited. When I turned on my console and checked my MS balance it said I had 420 points left. So I checked my purchase history and Splinter Cell was not there. Then I went to the game to see if it had the option to re-download it. Instead of having a check mark to say that I purchased it it had the cost to buy still their. So I selected the buy option and then the confirmation window came up saying that it would cost 1200 points. I rechecked my balance and I had 420 points. Xbox Live STOLE my money. Until this issue is addressed and fixed I can assure that Microsoft won't see another penny from me.

 

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Last updated July 4, 2018 Views 0 Applies to:

check your download history

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I already did. And like I said the download never even started so it was foolish of me to even check the download history

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contact billing suppiort via phone

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Same thing happened to me with magic 2012.

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