Content has been downloaded which I didn't download...

Firstly I would like to clarify that this has never happened to me before, I am still unsure of what has happened. I logged onto XBox on my computer and noticed my Microsoft points had gone from 1660 to 60. Confused, I decided to check my purchase history. It said that I bought two games, called "Costume Quest" and "Cloning Clyde" although this has never happened to me (I've had XBox Live on the 360 for 7 years) I am quite disappointed. I don't want these two games and I was planning on buying Minecraft:The XBox Edition with these points. I hope you can help me. I do not know how these games were bought, my account may have been hacked or something, I would love some support on this. Thank you all.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

If you do not think that someone else in your house has purchased these games then you would need to call support and open an unauthorized access ticket.  1-800-469-9269 in North America.

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