Constantly getting an error when trying to redeem and xbox live pre paid code

When I try to redeem my 12 month pre paid code I keep getting an error that says

'' This payment option can't be used for this purchase. Please select a different payment option or add a new one.''

I know the code is valid because it give me the full description of it and the option to redeem it but when I try to

it gives me that error.

How do I fix this?

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi there,

Have you tried to redeem the code through Xbox.com or the console? Or both? And do you get the same error both places?

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i tried on the console and website.

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