console ban

i cannot access my sons account ( Love Vizuh) [MOD REMOVED] now i have tried to get an answer and recieved 3 automated emails i cannot get into his account in any way to post from it so please for the 4th time ive posted would you help me understand how a 12 year old boy with special needs gets a console ban he functions at the level of a 6 year old and the email he recieved said hacking or fraud so please help me understand why this has happened or do i have to seek legal advice 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi! You'll have to post this on this forum:

forums.xbox.com/.../2366.aspx

The XBLPET are the ones who decide on profile and console bans. They only ban people if they have violated the Xbox LIVE Terms of Service and/or Code of Conduct. 

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To handle these questions you will need to speak with an Xbox Support agent. You can do that here: support.xbox.com/.../contact-us

Select: Billing and Subscriptions>Account Management>Other

Then select: Request a call from support

You will need to speak with a representative on the phone about such an issue. Also, if you can still edit your post I recommend removing the email address for your own safety.

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An Xbox Support agent will just send them back to the forums. ONLY the XBLPET will be able to tell this person why their son's account/console was banned.

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