Connection issue

I just got a new Windows 8 computer and am trying to play Taptiles and mahjong Xbox games. I am able to play the games fine but not able to play the daily challenges because it will not log me in to Xbox. I have an Xbox account and I am able to log in using that account on the Xbox as well as just not while in the app. Up at the top right hand corner it says sign in... I click that and it brings a red screen to give the app permissions but when I click "yes" it says a connection to Xbox could not be established. Please check your internet connection and try again. I can click right next to where it says sign in on the words "Xbox Games" and it will take me to the Xbox game page and signs me in automatically. I have reset my router and modem, hard wired the internet, called Xbox support and called Microsoft support. The only time I have internet connection is when connecting to Xbox to play Taptiles or Mahjong games. I have not downloaded any other Xbox games on here since I can't even play the two I tried first. Please let me know if there is a way to fix this or if there is a telephone support that knows anything about this problem. Thank you Zinger

Discussion Info

Last updated July 4, 2018 Views 8 Applies to:

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