Code error: 80169D94

I am trying to purchase microsoft points, any kind and that error: 80169D94 comes out with a message that says that the informacion cant be retrieved from xbox live.I live in mexico and this happens when y try it on my console.When I try to buy in the computer this comes out:

with the message that it cant be done right now try again later.

What should i do?????????

date: 24/06/2011 09:28:22 p.m.
code: FFFFFFFF0000006C
s: q7KeB4D+ajX3cUOHdznk/A==
id: 396aec63-ad9f-4b8a-8fac-c59ad896a615
req:

a7800d9f-7d0d-448b-be43-24b753807c70

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

The code means your account is locked out of making purchases. Go to billing.microsoft.com and update all of your information, then call support and talk to billing and have them unlock it.

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Where is the number i need to call?

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I had this same issue and it looks like I entered the wrong expiration date in when I last updated my billing information. Once I fixed the expiration date things worked perfectly.

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Didnt work!  Microsoft has me turning in cicles.

FFFFFFFF0000006C

they cant figure out how to remove the error.

called 4 times already.....

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unatechnical: Can you clarify what your issue is? Is that string supposed to be an error code?

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Hi Im also having the same error codes,

I already tried removing/adding paypal,

Added my CC info

But none have worked, any work around to this, Im starving to buy new games,

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Sechdric, if you are referring to the original error code in this thread, please call phone support. It has already been pointed out that this is a billing issue. If you are having a different issue, please review our Purchasing (forums.xbox.com/.../32.aspx) guides and make a new post. Thanks!

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exactly

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"The code means your account is locked out of making purchases. Go to billing.microsoft.com and update all of your information, then call support and talk to billing and have them unlock it."

I just called and they said my account was locked because of a fraud guard. They said they would set a clock and in 24 hours I could make the purchase. Cool thing is they gave me a code for a month of gold for free while it straightened out.

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