charged twice for same content

Hi.

when i went to play gears of war 3 today i knew i would need to download the new "forces of nature" content. 800msp no problem.

but i also noticed that the "fenix rising" content was also needing to be downloaded, even thou as you can see from my image i had already purchased on the 17/01/12

so i set them both to download then realised i had been charged anoter 800msp for the "fenix rising" content again.

why/how is this able to happen if the content is already on the hard drive?

many thanks.

 

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Last updated July 4, 2018 Views 11 Applies to:

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same account, same box, i know it will ask if you want to download again if you already have the content, but ive never had it charge me for it twice?

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If you have been double billed for any items, you will need to contact phone support for your region and see if they can refund one of the point purchases.  Normally point purchases are final but this is typically one scenario that they can make an exception for.

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