Charged tax on recent purchases using converted points

I'd like my .20 refunded as, per your FAQ found here http://support.xbox.com/en-US/billing-and-subscriptions/account-management/microsoft-points-retire-faq, I should not be charged tax on content I purchased with the converted points.  And how exactly are you coming up with two different tax amounts on the two purchases?

Will I be taxed on the content that I buy on Xbox Marketplace?

We will not apply taxes when you purchase content using currency that we add to your account at the time of the transition. However, when you use currency that you add to your account after the transition (including from Xbox Gift Cards), all appropriate taxes will be applied to those purchases.

recent transactions
Community Choice Classics Pack
Purchase 8/26/2013
$2.12 USD
VIP Car Pack
Purchase 8/26/2013
$1.07 USD
Microsoft account credit
Credit 8/26/2013
($8.44) USD
Microsoft account credit
Credit 8/26/2013
($3.06) USD
8/26/2013
Community Choice Classics Pack
Purchase
Your Microsoft account
Subtotal:
Tax (5.00 %):
Tax (1.50 %):
Total tax:
Grand total:
$2.12 USD 
$1.99 USD
$0.10 USD
$0.03 USD
$0.13 USD
$2.12 USD
8/26/2013
VIP Car Pack
Purchase
Your Microsoft account
Subtotal:
Tax (5.00 %):
Tax (2.00 %):
Total tax:
Grand total:
$1.07 USD 
$1.00 USD
$0.05 USD
$0.02 USD
$0.07 USD
$1.07 USD
 

Question Info


Last updated July 4, 2018 Views 55 Applies to:

Was this currency converted by Microsoft at the changeover, or have you since added it?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It was done at the change over.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there mmitch!

I'm sorry to hear about the tax issue. Your best course of action is to use the Contact Us page to set up a support call with a billing specialist. They will be able to work through your options with you.

I hope this helps. =)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.