Charged multiple times for Limbo

I logged on today and tried to purchase Limbo, but received an error message saying that the content was currently unavailable. I waited for about a minute and tried again and received a different error message saying that my account was locked from making purchases. I deleted my profile, cleared my cache, redownloaded my profile and tried again and finally managed to successfully purchase and download Limbo... but when I checked my account, I had been billed for it 3 times.

Normally I would assume I need to call the billing department, but the Xbox support page led me here. Please help? :)


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Sorry but you would need to phone support for your region.They are the only ones who can access your account & sort out billing issues.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.