Charged from a credit card, although there is account balance

I just got an e-mail reminding me that my account balance will expire if I don't use it soon.

So, I went to xbox.com to buy some game, because I had almost 20$.

But, when I bought the game, that was few dollars more, my credit card got charged, but my balance still hangs there, expiring soon???

 

Question Info


Last updated July 4, 2018 Views 15 Applies to:
Answer

To note, if you're buying Xbox 360 games you need to do this from the console if you want to use the funds in your Microsoft Account. The web-based Xbox 360 Marketplace does not support using these funds.

Try again from a console and you should find it works.

Let us know how you get on.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.