Charged By Xbox live twice, but "Xbox gold membership expired"?!

Okay this morning I check my bank account to see that "MSFT *XBOX LIVE 800-386-5550" had  charged my debit card twice, on the same day (the 22nd of this month) for one month of live (9.99, like it has been for the past 7 months even though I've changed my billing info/turned off auto renew, Microsoft is forcing me to buy live.)

Well today, I turn on my Xbox, go on blops and try to play some zombies on Xbox live (figured I might as well get my money's worth) and it said "gold membership has expired" and asked me to renew it or revert. Renew? Again? Isn't paying twice enough?????!

I'm very extremely agitated! This isn't the first time I've been charged twice, but at least I was able to use it before.

Now, Microsoft is just taking my money for nothing.

I would greatly appreciate some help here.

 

Question Info


Last updated July 4, 2018 Views 111 Applies to:

Hi there,

I'm sorry to say, but since this is a billing related item, you'll want to call Customer Support in your region and talk to someone in Billing. They are the only ones who will be able to look at your account and help you.

If you're in the US -Xbox Support Toll free: (800) 4MY-XBOX or (800) 469-9269. or go here and request a call support.xbox.com/.../contact-us

I hope this helps.

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Apparently, there is a class action law suit for this exact thing, because its happened to allot of people..

www.topclassactions.com/.../1302-microsoft-xbox-live-gold-subscription-class-action-lawsuit

Maybe I'll jump on board if this isn't fixed.

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Thanks for the reply Mistress Sara, I'll try contacting them but I'm not expecting much, from what I hear they won't refund anything.

I'd at least like to be able to use what I've already paid for (twice)

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Hey DethS laughter! Sorry to hear about the subscription trouble here, let us know how it goes with phone support. :)

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Same *** happened to e I think I might go to court for Microsoft milking me out of money.

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