Charged but the game don't start download

I was purchasing a game minuts ago.. I receive a mensage that I was charged by this game (including email confirmation by PayPal), but download never start. When I go to the same game again, appears to the buy it again.

I already clean cache and etc, (market and system too), but when I reboot, thats the same. Game status is to buy (as I never had buy it) and Paypal, and Microsoft Transactions confirm I already pay for it.

What can I do now ?

 

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Last updated July 4, 2018 Views 0 Applies to:

What do you mean by the download never starts?

Is it stuck in pending and wont become active? or is it not downloading period.

and what game was it

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it should be in your download history if you have purchased it, if not, try contacting the support team; support.xbox.com/.../contact-us  those guys know where its at

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