Dear Xbox Live,
In December 23, 2011, I signed up for a $2 promotion after my year subscription expired. Well today I was looking at my bank statements and realize that there was a $9.99 reoccuring charge on the second of every month for the past 5 months accumulating a total of $50. After calling Customer Service it was then pointed out in my last confirmation email from December 23, 2011 in the mist of the chaos of the email that a $9.99 charge would occur monthly. I am pissed. I have been a loyal member since 2008 and I never has issues until today or in retrospect the last 5 months. Hell, I could have bought a year for that price. I feel like this was a shady thing to do.
Especially since I never got a automatic confirmation email about the charge. However you guys send a confirmation email when I spend $5 for MS Points. Whats up with that?
As well since I called the nice Customer Service rep she informed me that she could refund $10 back today...however terminating my Xbox Live Account while on the phone with her.
She told me that I should go to the forum and tell QA about my situation. I am extremely disappointed for being grossly overcharged and in the end having my service cut off. Here is my reference number 1176302302
Also I don't understand why she would have a limited view of my account and therefor limiting her ability to fully fulfill her obligation of customer service.