Cant

Cant purchase microsoft points! 

 

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Last updated July 4, 2018 Views 1 Applies to:

Ive been trying to purchase points and no matter what card i use it won't let me. Ive used the same card for an entire year and even used others and it keeps saying i can't purchase them and to use another card. Theyre all valid and have money on them i dont use them for barely anything so i dont know whats going on. Its pissing me off. Its the same card thats been saved to my xbox live account so wtf.

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The easiest and quickest solution would be to run to the nearest retail outlet and purchase a points card from there. Just keep in mind that points cards are region locked. So if you have a US account but live in the UK you would need to make sure the points card you purchase is from the US. A UK one would not work with a US account.

Have you tried contacting support about your issue? If not, I would recommend you do for future transactions.

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What is the exact error message/code you are getting? Is this only when buying a certain amount of points, or any points? Does all your payment method information match your LIVE account information (name, address, region, etc)?

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