cant use my xbox live gold

i just bought xbox live gold but on my xbox it says xbox live free but on your memberships it says xbox live gold but when i try to play online it says my account is not allowed to

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

When you add gold on the site it can take a while to populate the account.  If you still aren't showing as gold, simply go to System Settings on the xbox then Network and do a connection test.  When you are able to log back in you should be showing as a gold member.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.