cant upgrade to gold

whenever i try to upgrade back to gold on the dashboard the the 3 months for £6 offer it says cannot retrieve information from xbox live status code: 80190864 anybody know whats wrong 

 

Discussion Info


Last updated July 4, 2018 Views 5 Applies to:

there was a service alert for most of the day its probably that.

That code means you have some sort of billing violation. Check your account at billing.microsoft.com for any errors or balances owed. If you can't fix it from there you'll have to call support and talk to billing.