Cant update, errod code doesnt appear in xbox.com/support

today i turned on my console, then it asked for update, so sayed yes... it downladed, but when instaling i get a message saying this code "396B - 397D - 1380 - 2446 -C800 - 1006" tryed again.. but it didnt work--- looked in support webpage.. but it didnt work.. 

 

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Last updated July 4, 2018 Views 22 Applies to:

Give xbox support a call, i had a similar issue and had to remove the update. Xbox support can help.

If you live in america you can call: 1-800-4MY-XBOX

If you live in another country post your country and i'll give you the number.

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thanks, i did call support.. they tell me literaly: "we dont know what the problem is"... so then they tell it will take like two days of "thinking" i guess... T.T, i want to play NOW!!!!... T-T

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i got the same 396B - 397D - 1380 - 2446 -C800 - 1006 message pop up....i have 2 xboxs in the house but only the slim does the error message. the older way is fine with all updates. called customer support and they said that a lot of people have been calling about this update..... think i may be getting a new xbox soon ;p

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Two days of "thinking"? o_O

Have you tried removing the update and manually updating with an usb/cd/dvd?

The file can be found by clicking on the support tab, searching "update console" and click the first option "update your xbox 360 console" and follow the directions.

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i got the same, 396b 397d 1380 2446 c800 1006, if somebody fix it, tell us how do it.

sorry my english.

if try update with usb the error is 396b 397d 1680 2446 c800 1006

and 396b 397d 1900 2446 c800 1006 if i try with cd

I think 396b is for the current dashboard, and 397b is the for new dash

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Yea... im spanish too.. xP... called support and they sen me an empty box to put my xbox inside and send the console back... sending it today... will tell you all how it ends...

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Huh the new update works fine

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396B-397F-1380-2446-C800-1006

i need a solituon for this who fix that please answer i cant conect my xbox live

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