Can't unlock full game!

I am having trouble unlocking the full version of Sonic the Hedgehog.  I purchased the game in October of 2010, and played it for a while with no problems, getting most of the achievements.  A few days ago I tried playing it again, but when I started the game it said that I had the trial and needed to download the full version, I selected download again. but still had the same problem.  I then deleted the files, cleared the cache, restarted, downloaded again, and still had the same problem.  This is the only game I am having trouble with.

Anyone else having problems?

Any solutions would be greatly  appreciated.   .

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Have you had a new console since you have downloaded it? If so the answer is that you would need to transfer the licenses for the games. Once you do this you may be required to re-download any arcades games etc but you should have the full game again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It worked!  Thanks a lot for the help!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No problem, glad to help. Any other questions feel free to PM.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This sort of thing needs to be on the sheet that comes back with a console that's been sent in for repair. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I believe they are supposed to send something about it when you send it in for repair. They're supposed to do a manual transfer for you when you get your console repaired and should send something back about that.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.