Can't renew Xbox Live membership

Hi, my xbox live memebership ran out today and i have tried both on my xbox and on the website to renew it. Both times I have had this message 'This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support.; Is there any problems going on with the system?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

There is a service alert at the moment, but it's not related to this type of issue. Are you seeing any kind of error code with the message?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

date: 19/07/2011 13:07:25

code: FFFFFFFF0000006C

s: j3mBbYDEbEJ2K5hYNXfVcQ==

id: df17da3b-c7a0-4848-a708-f63cb8eccd59

req: 212b0bf8-df03-4242-bbda-f93dc00cf8ea

This appears at the bottom of the page if that helps...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Have you tried on the console? If it shows an error code there, that would be the code that would help narrow down the issue for you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

status code 80190821

I have checked the page for this code and cannot see where it would be going wrong apart from I have a new xbox now.

Would it be worth while purchasing a card instead

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I see that you are showing Gold here on the forums. Did you manage to fix the issue, or did you get a prepaid card?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the same issue. Any suggestions?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Atom: Please don't post "same issue" posts. Just tell us what your issue is. Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When I try and purchase the Gold Family on the Xbox console

I receive this status code 80190821.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This error code suggests a payment method issue. Please try to remove and re-add your payment method. You can also try a different payment method. If you find that you are unable to purchase content with multiple payment methods, please contact phone support in your region (support.xbox.com/.../contact-us.aspx) to discuss possible account causes.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same exact problem.  same error code 80190821.  same message on computer: This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support.  added multiple payment methods and none worked.  please help

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.