Can't redownload my arcade games!

Hallo everyone,


The story is: A long time ago, my e-mail account got hacked.  so I couldn't log in to live. I took a new account, so I was able to play xbox live. In the meanwhile, I also bought a new console (with HD port). That console has the same harddisk as my old xbox, so it has the same content on it. But..all of my arcade games that I bought are now "trial versions". Also, since I cant acces my other email adress anymore, I cant get the full versions back via the website! Does anyone have any idea what I should do? Should I just call Xbox help?

Thanks in advance,



Question Info

Last updated July 4, 2018 Views 0 Applies to:

The only way to redownload them for free is by having access to the original account that purchased them. However, since it's the email that got hacked I'm not sure if you'll need to contact the email provider or Xbox support.

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