Cant redeem xbox live

Hey. I'm having an issue redeeming my xbox live gold membership code.

When redeeming in the xbox menu, It just says that the code is not valid, yet it is, I know it is, because I purchased it today. And on the xbox.com website, everything looks promising, until I confirm it and it tells me that "something went wrong, try again in a little while" or something like this. The error code I get is (Xbos1005)
Somebody please help :c

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

I have had the same problem to by the looks of it so does hundreds of others its really frustrating, don't throw out your points card try everyday.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

guys, we all have the same problem, I just bought 12+1 xbox live gold membership yesterday, i've tried like almost 20 time last night, even my daughter tried but still getting the same response "something went wrong, try again a little while". Please Microsoft help us sort this issue so we can renew ours. Appreciate the support! Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You might have to call up support for this. If you have tried on both Xbox.com and the console there is not a whole lot we can do. Support can check your code if it is valid or not.

support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I can not get my 12 month live to redeem. I have tired it about 10 times now on the xbox one and on the website through my computer. After I put the code in and it asks me to confirm and then says prepaid code confirm and I dot his comes up .Xbos0x80169CF9fb710a9b3a824b8c8e575698fd6409ac2015/02/17 - 14:57:36 UTC.

After it tells me something went wrong try again or go to xbox.com/errorhelp.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there ZombieCupcakeXO!

Sorry to hear about the code issue! Follow what Bellishen has posted and contact our chat or phone support agents. Since this thread is a year older, be sure to post a new thread if you run into any issues in the future!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.