Can't purchase MS Point via PayPal

 Hello,

I just added my PayPal account to my Xbox Live account, fully expecting I could easily buy some MS Points and thus buy some games. Apparently that is not the case. I can't buy MS Points via the Xbox Live site or via the console. I get the following error when I attempt to complete my purchase:

"Deze actie kan momenteel niet worden uitgevoerd. Probeer het later opnieuw. Ga voor meer informatie naar http://www.xbox.com/support."

It's Dutch and roughly translates as:

"This action can not be completed at the moment. Please try again later. For more information, visit http://www.xbox.com/support."

The support site doesn't help my either, so I am trying my luck here. What am I doing wrong?

Thanks!

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Yes  same problem for me  since the begining.

I  linked  my paypal acount to my xboxlive membership it  worked  and i get deducted for june but it seems impossible to buy micrososft point .

hope microsoft will fix this very soon .

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Have you tried to completely remove Paypal and re-add it? Does the information on your Paypal account match that of your Xbox LIVE account?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have just re-added my PayPal account, but I still get the same error message.

When I look at:

live.xbox.com/.../BillingAccountInformation

All the information there is the same as my PayPal account profile.

What specific information needs to be the same anyway?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I also added my PayPal account to renew x-box live... it doesn't work... I hope this will be fixed! or someone from mircosoft can help to resolve the problem! Why add PayPal as a payment option, when you can't purchase anything!!!! Frustrating, to say the least!!!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm under the impression that the billing information of your payment methods needs to be kept up-to-date, just like the account information of your WLID/GT need to be. That said, also make sure that your Paypal account has a positive balance or a valid credit card attached to it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

All my information is up to date across all accounts so that's not the problem. I just added a few euro's to my PayPal account to see if that will do the trick but it will take a few days before the money is on my account so I will post my findings when it's there.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Interresting.

So Paypal account is accepted for Xbox Live renewal ( as II Numero6 II stated above ) and Game on Demand ( I verified ), but not for Microsoft Points purchase.

I look forward to your findings TheGuest360.

@Xbox Support : what's the diffrence between Xbox Live renewal / Game on Demand and Microsoft Points purchase ?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem i add a paypal from my parents and i cant use it online to buy ms points :( I want SSF Aracde edition :(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

OK, so I have the money in my PayPal account (25 euro's) and when I try to buy 500 MS points for 6 euro's, it still fails :-(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

A workaround for thiswould be to get one of the PayPal VISA cards, since Xbox Marketplace accepts VISA as a form of payment, you can then register the card to your Xbox account and purchase the Microsoft Points this way; I think there's about a £5 charge for the card by PayPal, but once that's done you'll be fine, (and it goes without saying you'll need a bank account).

Failing that, if your bank account supports VISA, it'd be easier just to register this, or to purchase the Microsoft Points cards where possible, (I do this as it worksout slightly cheaper to get the pre-paid cards than purchase them through the Marketplace....go figure).

Clifford: You buy the donut, you buy the hole.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.