Cant purchase live time online or on console

I cant purchase live time online or  on my console without an error popping up... I dont know what to do.. I tried calling the lady said i should make a whole new account.... like why would I... They are literally no help.... does anyone have any suggestions????

 

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Last updated July 4, 2018 Views 0 Applies to:

What error message and error code (if you get one) are you seeing on the console?

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its like an 807b01f4 and when i try 2 do it online it says there is a glitch, when i tried 2 redeem a code on xbox a different one came up like 800700 something... idk whats going on

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It looks like that's kind of a new code that they're working on. You may want to follow this thread to see if any suggestions work for you - forums.xbox.com/.../83205.aspx

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