Cant purchase game or redeem code

So yesterday I tried to buy Your Shape: Fitness Evolved. I first tried to buy it on the website. I got a "Sorry this transaction cannot be completed at this time, please try later" message. Ok so I wait a few hours and try again. I get the same message. So I turn on my 360 and log into my xbox live account and go find the game on there and try and buy it. I get an error code, 80169E16, along with a message saying it cannot connect with xbox live. So I wait a few more hours try it again and get the same thing. Today I decided to try and use a different card so I enter in a new credit card and try it both online and from the console. Online I get the same as yesterday. On the console when I try and use the new card I get error code 8C010003. After that I came on here and cleared the caches and restarted my xbox like it said on the sticky. I checked my account and everything and it says I am in good standing. I tried to buy points online and on the console also to buy the game with but I get the same error messages. So I went to Wal-Mart and bought a prepaid card. I came home and tried to redeem it on my console, I get error 80169D94. I try to redeem it on the website and I get "Sorry this cannot be completed at this time, please try later" WTF is going on here!!!!!!!!!!!!!!!! I am extremely frustrated and pissed!!!!!! I just spent $50 on a prepaid points card and I had better be able to use them!!!!

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

I would suggest calling up phone support (support.xbox.com/.../contact-us.aspx) as they will best be set up to help you with your account/billing issues.

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