Cant purchase a game even though i have enough points

Im trying to buy Way of the Samurai 3 off xbox live, and im using the "pay with microsoft points" method, but every time i try to confirm the purchase with my 1600 points, it gives me a message saying "Can't retrieve information from xbox live. please try again later Status code: 80153422" also, i came to the xbox website to try and use my points from there, but it encounters and error during the transaction. is there anything i can do to fix this? or is it xbox live maintinence or something of the like?

 

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Last updated July 4, 2018 Views 0 Applies to:

im havin the same problem

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Same here. I submitted a comment about this on majornelson's blog and will check the Xbox Support Twitter feed sigh.

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twitter.com

"Ok, thanks for the info. We are looking into it. ^PJ"

Guess we just have to wait it out.

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Are all users having this issue with this same exact game? Are you seeing the same error code on the console? Are you trying to purchase points during the transaction, or do you already have points purchased?

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Yeah we're all having the exact same error with the exact same game through both the console and the website (though the website words it differently). Tried both CC and MS Points.

This is probably something on their server end that needs to be addressed (I've seen it happen before a long time ago)

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Okay purchasing now works via xbox.com. Thanks for fixing this!

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