Cant play games.

i have played both games so far a couple of times, now when i put one it, it will load till i am prompted to push A to start, then it freezes(DR3) BF4 is similar, but sometime will freeze right off the bat.....any one else having the same problem?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Howdy DANBO,

Really sorry to hear you're having issues with your games.

I would recommend trying these steps in this order:

  • Delete the game from your console
  • Turn off your Xbox One by holding the power button for 5 seconds
  • Unplug the power cord from your console an the power outlet
  • Leave your console off and unplugged for 30 seconds
  • Plug everything back in
  • Turn on your console
  • Install the game again

Please let us know how that all goes and we'll work from there.

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