Cant play borderlands for some reason

My friend is unabke to play borderlands. He created his account on xbox one and he is trying to pay borderlands one on is xbox one, but it tries to get is 360 account info and it wont work, it black screens

 

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Last updated July 3, 2018 Views 24 Applies to:

Have you tried pressing the (windows button and menu button) down at the same time followed by going to settings and then profiles delete your gamertag and re-recover it?

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