Can't Join Live. Error 80190821

I just got  a new Xbox and for two days I've tried to purchase a gold account and I keep getting this error message!

I read the other forum posts about deleting the memory/marketplace cache... I did all of that and it still isn't working!

When I "confirm my purchase" an error box pops up that says.....

 

"Can't retrieve information from Xbox LIVE. Please try again later. Status code: 8090821"

 

Other info: I live in San Francisco, CA ....and have never had this happen with my old Xbox in the past. My credit card is a bank card and has been used to purchase things like DLC many times, so it's the card I'm using. I even added my pay pal account and tried to pay with that, and I got the same error code.

 

HELP! :(

 

ALSO .... I cannot purchase the gold membership via this website either!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Same here. WTF?!

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Sounds like a billing error to me.  If you have a credit card on your account there is a problem and billing may have put a freeze on your account.  Check the sticky here to see things to try.

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It looks like you are Gold now. Are you still having some kind of issue?

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