Can't Hear Game Audio or menu sounds through headset

Hey thanks for the response man,

I've tried using my headsets on both of my controllers but it still didn't work. One of my controllers I haven't updated yet but idk if thats gonna make a difference. I can't use my headphones without an adapter because my controllers are the older versions. My in game audio settings are fine, and I've checked the audio settings on my xbox and I'm pretty sure they're fine too. I'm just confused

Is your console enrolled in the Insider Preview Program?

When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.

Hey bro thanks for replying,

I just tried that and it didn't work either, not sure what to do

Hi Joooooooooodie,

Thanks for reaching out! So, the headset used to work before with the controller but suddenly it only worked with chat and nothing else? The new headset did not work with the controller and the other is not updated and they are old controllers, correct? It also seems like this is on an Xbox One platform, not a 360 or PC.

Okay, what type of headset is being used? Afterglow, turtle beach, etc. and is it a chat or stereo headset?

Check out the following link for troubleshooting regarding Connecting a compatible headset to Xbox One. Also, try to update the other controller and see if it works with the headset.

We hope to hear back soon :)

Make sure you volume slider bar is adjusted so your hearing both game volume and chat. Hit the xbox home button to bring up your menu. Go all the way to the right to settings then select audio. You should see 3 volume sliders. One for over all volume at the top , one that controls how much more game then chat you hear, this is the one you want to control.