Can't download software updates to external storage device

I have a small memory card which is full, and a 256gb external storage device that is nearly empty. When I look at my system settings, I can access the external storage device, but when I try to download software updates (for Netflix, Zune, etc), the external drive doesn't appear as an option to save to. Any suggestions for what the issue might be would be amazing! Thanks.

 

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Last updated July 4, 2018 Views 2 Applies to:

By external storage, you are referring to a USB device, yes? Is it a USB stick or a connected HDD? What model console are your referring to, and are you referring to the old MUs or a USB device?

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So it is connected directly to the console, not with a cable, correct? When it came in the mail, was it still in the original green plastic MS packaging?

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Hi Mr. G -

It's an Xbox hard drive -- here's the model info:

www.amazon.com/.../B003C1VPEY

Thanks.

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