Cant download rated m content even though I have an adult account and no family or parental settings

The question basically says it all. I looked at the official thread for this and it didnt really help. Whenever I try to download something rated M, a message appears saying "This account is not permitted to download content with this rating." Mine is the only account on the xbox as well.

 

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Last updated July 4, 2018 Views 2 Applies to:

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Are you part of the Family Gold Plan? If not what birth year did you enter when you created your account?

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No, and my birth year on my live id is 1986. This started happening after my account was suspended for a little while for not having a valid payment option.

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well regardless of what your current windows live id 's age is once set a age of an account cannot be changed

even by changing the windows live id

goto my settings

console settings

family settings

if there is family settings there then you have a child account

 

goto manage my account on the xbox and see if promote child account is there

if you are under a family plan you need to create a differnet account for mrated demos

 

 

 

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There are no family settings and i have an adult account

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By "adult account" what do you mean? Were you on a child account before? Did you promote the account on the console?

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no, when i go to "my profile" on "my xbox" and go over a few menus there is a title that says adult account and under it lists all my privacy setting that i have set. I could download m rated content before said suspension because of the credit card

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So you never had this LIVE account when you were underage? You made it after you turned 18?

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well to be perfectly honest im sixteen right now but set my age to above 18 so i wouldnt have a problem with this

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not to be annoying but I'm still having this problem today and would very much like it to be answered.

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The brithdate associated with your account is not derivied from the WLID birthdate.  It is set when the account is created and is seperate, so changing the birthdate listed on your WLID would not affect this.  You'll either need to wait until you turn 18 and can promote the account, or start a new account.

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