Can't download points

I've been trying for over an hour now to download microsoft points...I finally was able to download 800 after messing with the info..then I went to download 400 and the same error occured...microsoft...plz fix your system 

 

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Last updated July 4, 2018 Views 0 Applies to:

I would contact our phone support (support.xbox.com/.../contact-us.aspx) and also your bank to see why these charges are not going through.

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it has nothing to do with my bank, and clearly has something to do with microsoft since this same problem is happening to many others

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I wasn't trying to imply there was anything wrong with your bank, I simply meant you could maybe get more information about the charges, either they weren't coming in at all, or being declined, or maybe being prevented by some kind of fraud protection. More info helps us try to lock down problems and fix them faster.

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they arent even coming through

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Are you saying you are having trouble contacting phone support? Are you calling the appropriate number for your region? What happens when you try to contact them?

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