Can't Download Game

Back in December my profile got hacked and a couple of games where bought. Xbox Live support cancelled my xbox live subscription ect to resolve the issue. However I still the games purchased on my account. Now I would like to play one of those games and when I go to the game on my xbox it goes to the option of purchasing it. Why does it require me to purchase the game if on my purchase history it already shows that my account has it purchased.

 

Question Info


Last updated July 4, 2018 Views 18 Applies to:

I'm a little confused. I know you said your account was "hacked" but is it the same account you're using now and the same account that purchased the games? If it's the same account then you can redownload it from your download history - support.microsoft.com/.../962228

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