We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Greetings, PrxG! Thank you for bringing your question to us. Let's see what we can do to get to the bottom of this. First off, what game are you trying to download and have you ever experienced this issue before? Can you do me a favor and logon to
https://billing.microsoft.com and let me know if any error messages appear? If PayPal is your primary payment method you may want to try adding a credit card as well to see if that resolves the problem.
For more information about managing payment options, check out this sticky:
forums.xbox.com/.../153161.aspx. Keep me posted! :)
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