Cant change region!!

Well... hi guys! i got a super problem! my xbox acc its very old as i see(but i never use because i use a ps3, just for the windows phone), last week i buy an xbox one but my region on xbox.com its set on Costa Rica but today is my 4 time talking with support and they cant fix this... i cant change my region to US, every time i try i get the red message "Hay un problema para completar ahora tu derecho de traslado. Comprueba la Página de soporte de cambio de zona geográfica para asegurarte de que funcionará en tu caso y pruébalo de nuevo más tarde." and thats all... some guys of support tell me that everything is fine, they dont know why i cant change my region... some other say "create a new acc and thats all!" but men!! i mean wherer is the One place for all like windows 10? i dont wanna 2 acc :( and ill try everything with the support, set all my acc to US and all! and nothing works! anyione can helpme or know something about this?

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Sorry to hear it.  Please check the info at the link below to make sure that non of the items that could prevent a region change apply to you.

support.xbox.com/.../change-region

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

thanks you men but everything its good! i mean i talk with support 4 times and they say everything its good but they dont know whats goin on...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.