Cant buy points when i could before

Today I was trying to add points onto my Xbox to buy the new map pack. I have never had any problems in adding points onto my Xbox before. Tried to add 1000 points on with the card details I had on there and was previously able to purchase points with, and it came up with the authorisation error. This confused and frustrated me as I didn’t understand why it happened. I tried numerous times, restating my Xbox and even added new card details onto the Xbox and it still wouldn’t let me add any points at all. I only put 500 on about a month ago and have had a little read up and am a little concerned that the card may have been charged even though I haven’t received any points. Wondering if it’s a problem with my Xbox or its connection, or just a problem with the Xbox live servers?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey, sorry you are having issues with purchasing points. First, double check everything in our Payment Method sticky (forums.xbox.com/.../19164.aspx) to ensure everything is set up properly. Maybe try a different payment method? If all else fails, try calling phone support in your region (support.xbox.com/.../contact-us.aspx) to see if they can find anything out about your account that might be preventing you from purchasing points.

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Hey I've got the same problem, even entered another way of paying through paypal and it wont let me do that either.

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I can log in but the "Add Points" link on xbox.com just gives me an error message

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Please xbox help with this. I purchased 800 points and need 400 more but everytime I go to purchase it won't let me. Says my info is incorrect but it worked 5 minutes before.

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Same Problem here.

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yeah there are many post started about this problem.............

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same problem, it logs me out when i go to purchase

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