Cant buy microsoft points/credit card denied

"Your payment instrument could not be authorized. Please contact your provider, or try a different payment option" is the exact thing it says i succesfully bought 500 mspoints and my moms credit card got frozen because their was to many little charges they suspected fraud but we had it unfrozen and the testcharges went through succesfully but i tried again and it still doesnt work someone plz help
 

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Last updated July 4, 2018 Views 5 Applies to:

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i want to buy 400 microsoft points for something for my avatar, but everytime I add my parents' debit card (mastercard) it says "This credit card has been denied by the bank that issued your credit card. For details on why your card was denied, please contact your credit card issuer's customer service department. Or, you may want to try adding a different credit card." I checked everything and everything is inputted correctly. Please someone help. thanks in advance (:

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If the error says it was denied by the bank, you should contact them to find out why.

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I have got same problem. My credit card is valid and works perfectly - i.e. it works with App Store, but can't be authorized to purchase MS Points.

The bankers I called checked the card also and it works. But bankers from my bank can't get between visa and ms, so they can't go into neither visa or ms records.

I have purchased alot of MS Points in the past, pls check logs, and it was with same card.

It's visa-ms problem I'm sure, please solve it Microsoft.

Since yesterday, you don't want to authorize it.

Moreover, another visa card, issued by another bank, is denied to be authorized too. Even that it worked before.

Region: Poland

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And Mister Gwyther, bankers say that the card works perfectly and they even don't see any attempts of authorization.

So it is definitely problem with ms and visa

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im having the same problem, it's denying all my cards and my paypal, all of which are good accounts i've used elsewhere since. There is a MS problem with Microsoft points purchase. I was buying madden coins and now i can't buy anything with any payment method i have or make. its an MS problem when the error says:

"Can't authorize the selected payment method. Please select a different payment option or add a new one."

I've added new ones and tried other options, they all get the same error.

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well now the status says its up and running and i still can't bu points.

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Have you tried adding different payment methods? If you have trouble with multiple methods, please try calling phone support (support.xbox.com/contact-us) to see if there is an issue with your account.

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same problem for me since late last night. I get "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option." My card is working fine according to my card company, so I added a new card and tried again and I get the same message. Adding MS points shouldn't be this hard MS - I guess todays entertainment dollars get spent somewhere else!

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the status is back down saying buying ms points is no good right now.

support.xbox.com/.../xbox-live-status

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