Cant buy gold because of region problems?

ive been having a few problems with my region my xbox was set as the U.S region and i didn't know then made an account and got like 3000 gamerscore but not when i go to redeem my 12 months gold and 2100 points its saying 'we need more infomation' and its asking for an american state, county, number and a zip code

What Can I Do?!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

so create a new account in your actual region

ms points must be purchase from the region of the account

they are locked to the region they were purchased in

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

the gold should work as live gold is region free as they hold no monetary value unlike the MS points.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.