cant buy anything on xboxlive

i get the message

theres a problem with your account 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

i have 21 pound on my account that was microsoft points

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try to make the purchase directly from your console. your ms points will have been converted to your local currency. purchases on the website have had issues but console marketplace purchases work just fine. let me know if this solves your problem =)

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Hey since the change from Microsoft points to local currency the website has had some issues dealing with purchases and in particular sales and offers.

The best method of purchasing something at the moment is to use you console.

Please note you may be prompted to turn any remaining points into currency when you confirm the transaction.

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